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What happens if a tester drops out during Closed Testing?

2026-06-02

Коротко

If a tester goes inactive and you fall below 12 active testers on any day, Google can reset your 14-day counter to zero — past days don't carry forward. The fix is fast replacement: get a new active tester in before the day closes so you never dip below 12.

The short answer

If a tester drops out and your active count falls below 12 on any day, Google can reset the 14-day counter to zero. The days you already completed don't carry forward — you start the 14-day window over.

Why a single drop-out is so costly

Google measures 12 unique testers active every consecutive day. The moment a day closes with only 11 active testers, the streak breaks:

Day 1-8: 12 active  ✓ (8 days banked)
Day 9:   tester quits → 11 active  ✗
Result:  counter resets — those 8 days are gone

This is why drop-outs, not recruitment, are the real risk to your timeline.

How to recover

  1. Detect fast. Watch daily activity, not just sign-ups. You need to know a tester went quiet that same day.
  2. Replace before the day closes. Add a fresh active tester so the day still ends with 12 active.
  3. Keep spares. Maintain 2-3 standby testers ready to step in immediately.
  4. If the streak already broke, restart cleanly with a full 12 from day one — don't try to patch a broken window.

The realistic drop-out rate

Even with engaged testers, expect roughly a 10-15% chance that someone drops out for personal reasons during 14 days. Plan for it; don't assume all 12 will finish.

How TestHive handles drop-outs automatically

TestHive monitors daily check-ins and auto-queues a replacement tester within 24 hours of a drop-out, so your active count never closes a day below 12 — the 14-day streak keeps running instead of resetting.

Часто задаваемые

  • Q: What happens if a tester quits during Closed Testing?

    A: If their drop-out pushes you below 12 active testers on a given day, Google can reset the 14-day requirement. Days already completed do not carry forward — you start the 14-day window again.

  • Q: Can I add a replacement tester mid-window?

    A: Yes. Adding a new tester to keep 12 active is allowed. The key is timing: replace fast enough that you never close a day below 12 active testers.

  • Q: Does one inactive day really reset everything?

    A: If it drops you below 12 active testers, yes — the continuous 14-day streak is what Google measures, so a single sub-12 day breaks it.

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